francoTerms of Use
These terms govern your use of franco, our online gaming and sportsbook platform. We operate in jurisdictions where local law permits, and we require all users to understand our account policies, deposit and withdrawal procedures, and dispute resolution processes before participating.
Our franco platform serves players across Jakarta, Surabaya, Bandung, Medan, and Semarang, offering live-dealer tables, sportsbook markets, slot games, and esports coverage. We enforce consistent rules across all franco services to ensure fair play, account security, and transparent settlement. By creating a franco account, you agree to these terms and acknowledge your responsibility to verify that access and use comply with your own jurisdiction's law.
This document explains what we at franco require, what we commit to, and what happens if disputes arise. We encourage you to read carefully and contact our support team if anything requires clarification.
Account Opening and User Responsibilities
When you join franco, we require you to provide accurate personal information and complete our Know Your Customer (KYC) verification before your first withdrawal. You must be of legal age in your jurisdiction to use franco services. We at franco reserve the right to suspend or close accounts that violate our terms, provide false information, or engage in fraudulent activity.
Your franco account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access, contact our franco support team immediately. We at franco will investigate and take appropriate action to secure your account.
Deposits, Withdrawals, and Payment Methods
Franco accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and traditional bank transfers through mobile banking, local payment, online payment, and e-wallet. All deposits are processed immediately and credited to your franco account balance. We at franco do not charge deposit fees, though your payment provider may apply their own charges.
Withdrawals on franco are subject to KYC verification completion. Once verified, you may withdraw funds to the same payment method you used for deposits. Our franco system verifies withdrawal requests to prevent fraud, but legitimate requests are processed without unnecessary delays. We reserve the right to delay withdrawals if we suspect suspicious activity, though we will communicate with you throughout the process.
Franco enforces minimum withdrawal amounts
We at franco enforce minimum withdrawal thresholds to manage processing costs. Check your franco account settings or contact support for current minimums.
Live-Dealer Tables and Game Rules
Our franco live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, Sic Bo—operate according to published rules available on our platform. We at franco display payout structures, house edges, and betting limits before you engage. Dealers broadcast from professional studios, and we capture all draws on camera for transparency and dispute resolution.
Once a franco live-dealer game begins, no new positions can be added. Existing positions may be closed during live play if market conditions change. Settlement on franco is automatic: our system verifies results against dealer actions and credits or debits your account accordingly. If you believe settlement was incorrect, you may file a dispute within 48 hours of the event.
Sportsbook Markets and Settlement
Franco sportsbook markets cover football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), basketball, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). We at franco source data from official league sources and verified reporting. Market odds on franco reflect aggregate participant sentiment and update in real time.
Settlement on franco sportsbook markets occurs after official results confirm. If a match is postponed or cancelled, we apply published rules consistently. Should you dispute a settlement, our franco team reviews official announcements and broadcast evidence, typically resolving disputes within 24–48 hours during business days.
Key takeaways
- Franco requires accurate account information and KYC verification before withdrawal
- Deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks are instant
- Live-dealer games settle automatically; disputes are reviewed within 48 hours
- Sportsbook markets use official league data and settle after official confirmation
- You are responsible for verifying compliance with your jurisdiction's law
Franco Policy on Disputes, Suspension, and Jurisdiction
We at franco maintain transparent dispute resolution processes. If you believe an account transaction, game settlement, or withdrawal was handled incorrectly, submit a dispute through our franco support portal with relevant evidence. Our team investigates thoroughly and communicates findings within the timelines specified in these terms. Dispute resolution does not guarantee reversal; it ensures fair review of facts against published franco rules.
Franco reserves the right to suspend or close accounts that violate our terms, engage in fraud, provide false information, or use our platform in ways that breach local law. If we suspend your account, we will notify you and explain the reason. You may request account reopening by contacting franco support; reinstatement depends on our investigation and your compliance commitment.
Our franco services are available only in jurisdictions where local law permits. We do not offer services to users in restricted jurisdictions. You are solely responsible for verifying that access and use of franco comply with your own jurisdiction's gaming, gambling, and financial regulations. We at franco do not provide legal advice; we recommend consulting local authorities or legal counsel if you are uncertain about your jurisdiction's requirements.
These franco terms are governed by the laws of the jurisdiction in which we operate. Any disputes arising from your use of franco are subject to binding arbitration or court proceedings as permitted by applicable law. We at franco commit to resolving disputes fairly and transparently, whether through internal review, mediation, or formal legal processes.